Synced from auth-worker. Manage logins, status, and roles in the central account admin.
| Username | Display Name | Role | Status | Last Login | Actions |
|---|
Active cases assigned to you, sorted by due date
Log meetings, training, and other non-case time
| Date | Type | Start | End | Duration | Notes |
|---|
Artist time-at-task and cycle time per case
| Artist | Case ID | Case Name | Virtuals | Claimed | Completed | TAT (hrs) | Paused | Cycle Time / Virtual | Status |
|---|
Holidays are excluded from due date calculations
| Date | Name | Actions |
|---|
Every case in the queue, and every queue it appears in. Hover a team or Flex Team pill to see which artists can see the case. Refreshes at most once a minute.
| Case # | Case Name | Queues | Sugar Status | Work | Artist | AE | Priority | Type | Due |
|---|
Named sets of account executives. Permissions reference these groups, so moving an AE here changes every artist who was granted that group.
Each row is one grant. Selections inside a row must all match; an artist sees the union of their rows.
Select an artist to edit their permissions
Updating 0 cases
Describe what you need help with
Choose a new password for your account.
See the app exactly as they see it. Read-only: nothing can be changed while this is active.
All fields required
This date will be excluded from due date calculations
A group is a named set of account executives that permissions can reference
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You can only work on one case at a time. Complete your current case before claiming a new one.